Once you get a proposal, you may skip past the line item details and immediately jump to the final total. It’s more than you anticipated, which makes you wonder, “We’re just paying for a [logo, landing page, email, etc.] design, right? Is it really worth that much?”

It’s a fair question.

And we’ll answer it by saying that when you partner with an agency, you gain design expertise that considers how the final result ultimately serves your business goals.

The real value lies in how this creative know-how leads to strategic design solutions for your company. This is what we do. We solve business problems through design.

But that’s not all. From the moment you contact us to when we deliver the final files, our agency provides you with all the support that makes strong relationships possible.

Here are six ways we make it happen.

We take the mystery out of design quotes

It doesn’t make sense to drop a price on you without any context. Otherwise, it’s just a number you’ll probably roll your eyes at and then ignore.

So, instead of sending over a proposal and letting you decipher it, we give you the “why” behind the cost you’re looking at.

This “why” connects the dots between the people needed to do the creative, discovery, research, and strategy necessary to do the work of delivering designs that help your brand long-term.

Plus, this extra context frames the project as more than a cost and shows you exactly how it circles back to what you want to accomplish in your business.

Our team is proactive instead of reactive with communication

Communication is the foundation of trust. We’ll check in with you and provide status updates throughout the project, so you’ll always know where things stand.

But sometimes, we have to pivot because the unexpected happens.

Let’s look at a real-life example.

Back in 2014, a mere 2.5 inches of snow and ice managed to shut down our beloved city of Atlanta. With the nickname “Snowmageddon,” this winter storm left people stranded in frigid temperatures on highways, in offices, and places other than their homes. Many of our clients, as well as members of our team, were waiting to be rescued by ice truckers, which meant that projects in progress temporarily ground to a halt.

During this time, we communicated with our clients to notify them about the delays resulting from the snowstorm, how it potentially impacted the project’s timeline, and next steps. We wanted to make sure that once everyone was safe and sound, our team and the client could pick up right where we left off.

While not every shift is due to Mother Nature’s fury, we believe that when something comes up either on our end or yours, you should know what your options are, and it’s our job to give them to you.

We aren’t just a vendor

We get that you have a lot on your plate. At every touchpoint of this partnership, which we think of as being highly collaborative, and it’s in service to what you’ve built.

It’s why we do the work upfront to understand your business and the design problem we’re trying to solve for it. Our goal is always to be a partner who is flexible, listens to your concerns, and finds actionable solutions. So, while we’re a vendor, we show up as a partner to your organization.

You get a better review process

In the past, when we sent over creative for review via email, it included an overview of the thinking and strategy behind it. Now, we’ve taken it up a level.

We use technology to make the design process more efficient while protecting your—and your team’s—time.

Our team uses Loom to walk you through the designs we present. It’s an asynchronous approach that gives your team the space to reflect, gather their thoughts, and provide more nuanced and effective feedback, rather than feeling pressured to respond right away.

You’re supported even during downtimes

Before a project begins, there is some prep that happens. Maybe key decision-makers still need to finalize their internal approvals. There could even be a shift in your planning that requires you to regroup.

Even though this usually results in a brief pause, we see it as an opportunity to continue offering value to keep the momentum going.

Let’s look at a quick example.

Say you’re waiting for a new key employee to join your team. We’ll begin to put together a moodboard based on the inspirational images you’ve already provided, so once they’ve been hired, they can get up and running quickly.

We bring flexibility into the mix

Sometimes, things come up that are beyond anyone’s control. It could be internal discussions within your org that lead to an expansion or reduction in project scope. Or you may need to adjust the schedule by moving it up, back, or suspending it altogether.

We understand that life happens. And when it does, we’re ready to help come up with a solution that works for everyone.

Real ROI starts with a great relationship

We don’t just talk about providing value. We prove it with every email sent, call made, and design created.

But more importantly, we bring the best of ourselves to every project, providing guidance, flexibility, and genuine curiosity about your business.

Why? Because we want your company to thrive, which means showing up as more than a vendor, but as a true partner to you.